Terms and Conditions
Effective Date: November 13, 2025
Welcome to Rolomate LLP. These Terms and Conditions (“Terms”) govern your use of our website and services, including the purchase of our mattresses, pillows, and other sleep-related products. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.
1. General Information
Rolomate LLP (“we,” “our,” or “us”) is engaged in the manufacturing and sale of sleeping products such as mattresses, pillows, and accessories. All products and services offered on this website are subject to the terms outlined below.
2. Use of the Website
- You must be at least 18 years of age to make purchases through our website.
- You agree to use the site only for lawful purposes and in accordance with these Terms.
- You are responsible for ensuring the accuracy of the personal information you provide during registration or checkout.
3. Product Information
We make every effort to display product images, descriptions, and prices as accurately as possible. However, variations in color, size, or texture may occur due to screen settings or manufacturing differences. Rolomate LLP is not responsible for minor discrepancies between product images and actual products.
4. Orders and Payments
- All orders are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order for any reason, including pricing errors or stock unavailability.
- Payments must be made through the available secure payment gateways.
- Prices are inclusive/exclusive of applicable taxes (as mentioned on the checkout page).
5. Shipping and Delivery
We strive to deliver your orders promptly. Estimated delivery times are provided at checkout but may vary due to location, courier delays, or unforeseen circumstances. Rolomate LLP is not liable for delays beyond our control.
6. Returns, Refunds, and Cancellations
- Returns are accepted only if the product is unused, undamaged, and in its original packaging.
- Requests for returns or exchanges must be made within 7–14 days of delivery (as per company policy).
- Refunds will be processed through the original payment method after quality inspection.
- Cancellations are allowed before the product is shipped.
7. Warranties and Liability
All Rolomate LLP products come with a limited warranty covering manufacturing defects only. Damage caused by misuse, improper handling, or normal wear and tear is not covered. To claim warranty, customers must provide proof of purchase and follow warranty claim instructions.
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
8. Intellectual Property
All content on this website — including text, images, logos, and designs — is the property of Rolomate LLP and protected by intellectual property laws. You may not reproduce, distribute, or modify any part of the site without prior written permission.
9. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your information.
10. Limitation of Liability
To the fullest extent permitted by law, Rolomate LLP shall not be liable for any loss or damage arising from your use or inability to use our website, products, or services.
11. Indemnification
You agree to indemnify and hold harmless Rolomate LLP, its employees, and affiliates from any claims, damages, or expenses arising out of your use of our website or violation of these Terms.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website after such modifications constitutes your acceptance of the updated Terms.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates (or applicable region where the company is registered). Any disputes shall be resolved under the jurisdiction of the courts in UAE.
14. Contact Information
If you have any questions about these Terms, please contact us at:
Rolomate LLP
Email: hello@rolomate.com
Thank you for choosing Rolomate LLP. We appreciate your trust in our products and services.
