Refund Policy

Effective Date: November 13, 2025

Thank you for shopping with Rolomate LLP. We take pride in the quality of our mattresses, pillows, and other sleep products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Return Policy carefully.

1. Returns

• Products are eligible for return within 7 to 14 days from the date of delivery.
• To qualify for a return, the product must be:
  • Unused and in its original condition.
  • Packed in the original packaging with all labels and tags intact.
  • Accompanied by a valid proof of purchase or invoice.
• Items that show signs of wear, damage, stains, or alterations will not be accepted for return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used mattresses or pillows.
• Customized or made-to-order products.
• Products marked as “Final Sale” or “Non-Returnable”.

3. Return Process

• To initiate a return, please contact our customer support team at
  hello@rolomate.com
  within the return window.
• Once your return request is approved, our team will arrange pickup or provide return shipping instructions.
• Returned items will be inspected to ensure they meet the eligibility criteria before processing a refund or exchange.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be issued to your original payment method within 7–10 business days.
• Shipping charges, handling fees, and payment gateway charges are non-refundable.
• If a product was purchased during a discount or promotion, the refunded amount will reflect the discounted price.

5. Exchanges

We replace items only if they are defective, damaged during transit, or incorrect. To request an exchange, email us at
support@rolomate.com with your order number and product details.

6. Damaged or Defective Products

• If you receive a damaged or defective product, please notify us within 48 hours of delivery.
• Provide clear photos or videos of the defect or damage for verification.
• Once verified, we will arrange for a replacement or issue a refund at no extra cost.

7. Cancellations

• Orders can be canceled before the product is shipped.
• Once the order is shipped, cancellations will not be accepted, and the product must go through the return process.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Rolomate LLP
Email: hello@rolomate.com
We appreciate your trust in Rolomate LLP and are committed to ensuring you have a pleasant and reliable shopping experience.