Privacy Policy

Effective Date: November 13, 2025

At Rolomate LLP (“we,” “our,” or “us”), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase of our mattresses, pillows, and other sleeping products.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping/billing address, and payment details when you place an order.
Account Information: Login credentials if you create an account with us.
Device Information: IP address, browser type, operating system, and browsing behavior through cookies and analytics tools.
Communication Data: Messages, inquiries, or feedback sent via our contact forms, chat, or email.

2. How We Use Your Information

We use your information to:

Process and deliver your orders efficiently.
Improve our website, services, and customer experience.
Send order updates, shipping details, and customer support responses.
Send promotional offers, new product information, or newsletters (you can opt out anytime).
Comply with legal obligations and prevent fraudulent activities.

3. Sharing Your Information

We may share your data with trusted third parties only when necessary, such as:

Payment gateways for secure transaction processing.
Shipping and logistics partners to deliver your orders.
Marketing or analytics service providers to improve our services.

We never sell or rent your personal data to any third party.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and show personalized recommendations. You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, or disclosure. However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

Access, update, or delete your personal data.
Withdraw consent for marketing communications.
Request details about how your data is used and stored.

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be reflected with an updated “Effective Date” above. Please review this page regularly to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Rolomate LLP

Email: hello@rolomate.com

Thank you for trusting Rolomate LLP with your information. Your privacy matters to us.